bchgames Privacy Policy

This Privacy Policy describes how bchgames ("bchgames", "we", "us", "our") collects, uses, stores, and protects the personal data of users ("you", "your", "Player") who access or use the bchgames platform at https://bchgames.bet, including all associated games, betting markets, and account services.

bchgames is committed to protecting the privacy of every player who registers on our platform. We take data protection seriously and operate in accordance with internationally recognised data protection principles. This Policy applies to all personal data collected through the bchgames website, mobile-optimised platform, live chat, email correspondence, and any other channels through which you interact with us.

By registering an account on bchgames or by continuing to use the platform after this Policy has been brought to your attention, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

bchgames collects personal data through several channels during your use of the platform. The categories of data we collect are outlined below:

bchgames uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent:

• Account management: To create, verify, maintain, and manage your bchgames player account, including processing your registration, authenticating logins, and enabling account recovery.
• Identity verification: To verify your identity and age (21+) as required by our KYC obligations and to comply with anti-money laundering (AML) regulations applicable to licensed gaming operators.
• Transaction processing: To process deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Bitcoin, and USDT, and to process withdrawal requests to your registered payment methods.
• Platform operation: To provide access to casino games, live dealer tables, slot games, cricket betting, PSL markets, and all other bchgames platform features.
• Customer support: To respond to your queries, complaints, and requests submitted via email or live chat, and to maintain records of these communications for quality and training purposes.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, bonus abuse, and other prohibited activities outlined in our Terms and Conditions.
• Responsible gaming: To monitor gambling behaviour for signs of problem gambling, to enforce deposit limits and self-exclusion requests, and to ensure compliance with our Responsible Gaming Policy.
• Platform improvement: To analyse usage patterns and player behaviour in aggregate to improve platform performance, user experience, and game offerings.
• Legal compliance: To comply with applicable laws, regulations, licensing conditions, and lawful requests from regulatory authorities or law enforcement agencies.
• Marketing communications: To send you promotional offers, bonus notifications, and updates about bchgames features — but only where you have opted in to receive such communications. You may unsubscribe at any time.

bchgames processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity: Processing that is necessary to perform our contract with you — i.e., to provide the bchgames platform and associated services as described in our Terms and Conditions. This includes account creation, transaction processing, and game provision.
• Legal obligation: Processing that is required to comply with applicable laws and regulations, including KYC/AML obligations under international gaming licensing requirements, record-keeping regulations, and lawful orders from authorities.
• Legitimate interests: Processing carried out in pursuit of bchgames's legitimate business interests, where those interests are not overridden by your rights and freedoms. This includes fraud detection, platform security, and aggregate analytics used to improve our services.
• Consent: Processing based on your freely given, specific, and informed consent — for example, the sending of marketing emails and promotional notifications. You may withdraw your consent at any time by contacting support or using the unsubscribe link in any marketing email.

bchgames does not sell, rent, or trade your personal data to third parties for commercial or advertising purposes. We share your data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations:

• Payment processors: We share necessary financial data with payment service providers — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and cryptocurrency processing partners — to facilitate your deposits and withdrawals. These providers process your data solely on our behalf and in accordance with our instructions.
• KYC / identity verification partners: We share identity and verification documents with regulated third-party KYC verification services to fulfil our AML and age-verification obligations. These partners are contractually prohibited from using your data for any other purpose.
• Game content providers: Some games on bchgames are provided by third-party game studios. These studios may receive anonymised session and game data for the purpose of game performance monitoring. No personally identifiable information is shared with game providers.
• Fraud and risk management services: We may share limited data with third-party fraud detection and risk management platforms to identify and prevent suspicious activity on the bchgames platform.
• Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, financial intelligence units, regulatory bodies, or courts where we are legally compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of bchgames, its players, or third parties.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of bchgames assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable to your data going forward.

bchgames uses cookies and similar tracking technologies on the bchgames.bet website. Cookies are small text files stored on your device that help us recognise you, maintain your session, and improve your experience on the platform.

We use the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the bchgames platform to function. They enable core features such as user authentication, session management, and security enforcement. These cookies cannot be disabled without affecting platform functionality.
• Functional cookies: These cookies remember your preferences — such as your preferred language, display settings, and last-visited game category — to provide a more personalised experience on return visits.
• Performance / analytics cookies: These cookies collect anonymised data about how players interact with bchgames pages, which games are most popular, and where technical errors occur. This data is used exclusively to improve platform performance and user experience.
• Security cookies: These cookies help us detect and prevent fraudulent activity, multi-accounting, and bot traffic on the bchgames platform.

bchgames does not use third-party advertising cookies or tracking pixels that profile you across the wider internet. You can manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may impair your ability to log in or use certain bchgames features.

bchgames retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. The following general retention guidelines apply:

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures. Anonymised data that can no longer be linked to an individual may be retained indefinitely for analytical purposes.

bchgames implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes the following measures:

• Encryption in transit: All data transmitted between your device and bchgames servers is encrypted using TLS 1.2 or higher. This applies to account logins, payment transactions, and all API communications.
• Encryption at rest: Sensitive data stored in bchgames databases — including account credentials, financial data, and identity documents — is encrypted using AES-256 encryption.
• Access controls: Access to personal data is restricted to bchgames staff and authorised partners who have a legitimate operational need. All access is logged, monitored, and subject to periodic review.
• Two-factor authentication: bchgames supports and encourages the use of two-factor authentication (2FA) on all player accounts to provide an additional layer of login security.
• Penetration testing: bchgames platforms are subject to regular third-party security audits and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a confirmed data breach that poses a risk to your rights and freedoms, bchgames will notify affected users promptly and take immediate steps to contain and remediate the breach.

As a bchgames player, you hold the following rights in relation to your personal data. bchgames is committed to honouring these rights promptly and without unnecessary delay. To exercise any of the rights below, contact us at [email protected] with your registered account details and a clear description of your request.

bchgames will respond to all data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

bchgames is strictly an adults-only platform. Access to and use of bchgames is prohibited for any person under the age of 21 years. bchgames does not knowingly collect personal data from individuals under the age of 21.

During the registration process, all users are required to confirm that they are 21 years of age or older. bchgames employs active age-verification measures as part of our KYC process to detect and prevent underage access. Any account discovered to have been created by a person under 21 will be immediately closed, all associated personal data will be deleted (subject to any applicable legal obligations), and deposited funds will be returned to the source payment method.

bchgames operates as an international platform under an international gaming license. In the course of providing our services, your personal data may be transferred to and processed in countries outside of Pakistan. This may occur when data is processed by our KYC verification partners, payment processors, or cloud hosting infrastructure providers located in different jurisdictions.

Where such transfers occur, bchgames ensures that appropriate safeguards are in place to protect your personal data. These safeguards include:

• Contractual data protection clauses that require recipient organisations to handle your data to at least the same standard as required under this Policy.
• Transfers to jurisdictions that maintain data protection frameworks recognised as providing an adequate level of protection.
• Technical security measures — including encryption in transit and at rest — applied regardless of where data is processed.

If you would like more information about the specific safeguards in place for international data transfers, please contact us at [email protected].

The bchgames platform may contain links to third-party websites or services — for example, links to responsible gaming resources or payment provider information pages. This Privacy Policy applies only to the bchgames platform and does not cover the privacy practices of any third-party websites.

bchgames is not responsible for the privacy policies or data handling practices of any third-party websites that you may access via links on the bchgames platform. We encourage you to review the privacy policy of any third-party site you visit before submitting any personal information to that site.

bchgames reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. When material changes are made, we will notify registered players via email and/or through a prominent notice on the bchgames website prior to the changes taking effect.

The date of the most recent update is displayed at the top of this page. Continued use of the bchgames platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any updated provisions, you should cease using the platform and may request account closure by contacting our support team.

We encourage all players to review this Privacy Policy periodically to stay informed about how bchgames protects their personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bchgames handles your personal data, please contact our Data Protection team using the details below. We aim to respond to all privacy-related enquiries within 5 business days.