bchgames Terms & Conditions

Welcome to bchgames. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and bchgames ("bchgames", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://bchgames.bet.

By accessing the bchgames website, creating an account, depositing funds, or placing any wager on bchgames, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to any part of these Terms, you must not use the bchgames platform.

These Terms apply to all products and services offered through bchgames, including but not limited to casino games, live dealer games, slot games, crash games, sports betting, cricket betting, and any promotional or bonus features. These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and bchgames.

Access to and use of bchgames is subject to the following eligibility requirements, which must be satisfied at all times:

• Age: You must be at least 21 years of age. bchgames strictly prohibits access by persons under 21. By registering, you represent and warrant that you are 21 years of age or older. bchgames reserves the right to request proof of age at any time and to suspend accounts pending age verification.
• Legal capacity: You must have full legal capacity to enter into a binding agreement. You must not be subject to any legal restriction that would prevent you from entering into these Terms.
• Single account: You may hold only one registered account on bchgames at any time. Registration of multiple accounts — whether under your own name or a different name — is strictly prohibited.
• Not self-excluded: You must not have voluntarily excluded yourself from gambling platforms, either through bchgames's own self-exclusion program or any third-party responsible gaming registry.
• Not acting on behalf of a third party: You must be registering and playing on your own behalf. Using bchgames on behalf of another person is not permitted.

To access the full range of bchgames products, you must register a player account. During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address, and a valid email address or mobile number.

You agree to keep your registration information up to date at all times. Providing false, misleading, or incomplete information constitutes a material breach of these Terms and may result in immediate account suspension or permanent closure without prior notice.

Know Your Customer (KYC): bchgames operates a mandatory KYC verification process. You may be required to submit identity documents — including a valid national identity card (CNIC), passport, or utility bill confirming your residential address — before withdrawals are processed or at any point during your use of the platform. bchgames reserves the right to suspend withdrawal privileges until KYC requirements are satisfied.

Account security: You are solely responsible for all activity that occurs under your bchgames account. You must not share your login credentials with any other person. bchgames accepts no liability for losses resulting from unauthorised access to your account that arises from your failure to maintain the confidentiality of your credentials.

bchgames supports deposits and withdrawals through a range of payment methods available to Pakistani players, including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Bitcoin (BTC), and USDT. The availability of specific payment methods may vary and is subject to change without prior notice.

Deposits: The minimum deposit amount is Rs 100. All deposits must be made from a payment method registered in your own name. bchgames reserves the right to return deposits made from third-party accounts and to request evidence of ownership before processing any transaction. Deposits are generally credited to your bchgames wallet within 60 seconds for mobile wallet methods and within standard blockchain confirmation times for cryptocurrency deposits.

Withdrawals: Withdrawal requests are subject to completion of KYC verification. The minimum withdrawal amount is Rs 500 or the cryptocurrency equivalent. bchgames endeavours to process approved withdrawal requests promptly; however, processing times may vary depending on the payment method and any ongoing verification requirements. bchgames reserves the right to request additional documentation before approving any withdrawal.

Currency: bchgames accounts may be maintained in PKR or cryptocurrency equivalents. Currency conversion rates, where applicable, will be applied at the rate prevailing at the time of the transaction. bchgames accepts no responsibility for exchange rate fluctuations.

• All deposits and withdrawals must use payment instruments registered in your own name.
• Third-party or anonymous payment methods are not accepted.
• bchgames reserves the right to withhold withdrawals pending fraud or money laundering investigations.
• Cryptocurrency withdrawal amounts are calculated at the prevailing market exchange rate at the time of processing.
• bchgames does not charge deposit fees; however, your payment provider may impose their own transaction charges.

bchgames offers a range of bonuses and promotional offers to new and existing players. All bonuses are subject to the specific terms attached to each individual promotion, in addition to the general bonus conditions set out in this section. In the event of any conflict between promotion-specific terms and these general Terms, the promotion-specific terms shall prevail.

Wagering requirements: Unless expressly stated otherwise, all bonuses awarded by bchgames are subject to wagering requirements before any associated winnings may be withdrawn. The applicable wagering multiplier will be stated in the relevant promotion terms. Wagering requirements must be fulfilled within the validity period of the bonus; failure to do so will result in the forfeiture of the bonus and any associated winnings.

Welcome bonus: The bchgames welcome bonus is available to new players making their first qualifying deposit. It is redeemable once per player, household, device, and payment method. bchgames reserves the right to verify eligibility before crediting any welcome bonus.

• Bonuses cannot be transferred, exchanged for cash, or combined with other offers unless explicitly stated.
• bchgames reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Only one bonus may be active at any given time unless the promotion terms specify otherwise.
• Bonus funds are separate from real-money funds; real-money funds are wagered first unless stated otherwise.

All bets placed on bchgames — including casino games, live dealer games, slots, crash games, and sports betting markets — are subject to the following general rules and the specific rules applicable to each product category.

Game integrity: All casino games offered on bchgames use independently certified Random Number Generator (RNG) technology. Where applicable, provably fair algorithms are employed and verifiable by the player using the tools provided in the game interface. Published Return-to-Player (RTP) percentages reflect long-term statistical performance and do not guarantee results for any individual session.

Sports betting: Odds on bchgames sportsbook markets — including cricket, PSL, international matches, and other sports — are subject to change until a bet is confirmed. Once a bet is accepted and a bet reference number is issued, the odds are locked. bchgames reserves the right to void bets in circumstances including but not limited to: obvious pricing errors, match abandonment, event cancellation, or evidence of match manipulation.

In-play betting: In-play (live) betting markets are governed by real-time data feeds. There may be a delay between on-field events and the availability of markets. bchgames accepts no liability for bets placed based on information that became publicly available before the market was suspended.

• Minimum and maximum bet limits apply to all markets and are displayed at the point of bet placement.
• bchgames reserves the right to limit the maximum payout on any single bet or combination of bets.
• Bets placed after the official start of an event (where live betting is not available) will be voided.
• Technical failures that prevent bet placement are not grounds for a claim; only confirmed bets are binding.

The following conduct is strictly prohibited on the bchgames platform. Engaging in any of the following may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Registering more than one account on bchgames, whether under your own name or a fictitious identity.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets or interact with the platform in a manner not intended for human players.
• Colluding with other players or third parties to gain an unfair advantage.
• Exploiting software errors, game glitches, or technical vulnerabilities. Any winnings generated through exploitation of a platform error will be voided.
• Engaging in money laundering, fraud, or any other financial crime through the bchgames platform.
• Providing false identity information or fraudulent payment details during registration or KYC verification.
• Attempting to reverse, chargeback, or dispute legitimate bchgames transactions with your payment provider.
• Using the platform while subject to a self-exclusion order or gambling restriction from any jurisdiction.
• Harassment, abuse, or threatening behaviour directed at bchgames staff or other players.

bchgames is committed to providing a safe, responsible, and sustainable gambling environment. We recognise that gambling can become harmful for some individuals and we actively promote responsible gambling practices across all aspects of the platform.

The following responsible gaming tools are available to all registered bchgames players and can be accessed directly from the account dashboard:

• Deposit limits: Players may set daily, weekly, or monthly deposit limits to control their spending. Limits take effect immediately upon being set and cannot be increased for a mandatory cooling-off period.
• Session timers: Players may set time limits on individual gaming sessions. A notification will appear when the session limit is approaching, and the session will be automatically ended when the limit is reached.
• Cooling-off periods: Players may take a temporary break from gambling by activating a cooling-off period of between 24 hours and 6 weeks. During this period, the account remains open but wagering is suspended.
• Self-exclusion: Players who feel they need a longer break may apply for self-exclusion for a minimum period of 6 months up to permanent exclusion. Self-excluded players will be removed from all marketing communications and will be unable to create a new account during the exclusion period.

If you are concerned about your gambling or the gambling of someone you know, please visit our Responsible Gaming page for detailed guidance and support resources. You can also contact our support team at any time to discuss available options.

All content on the bchgames platform — including but not limited to software, source code, game content, graphics, logos, icons, images, audio clips, written content, and the overall design and layout of the website — is the exclusive property of bchgames or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the bchgames platform solely for the purpose of personal, non-commercial entertainment in accordance with these Terms. This licence does not include the right to:

• Copy, reproduce, distribute, or create derivative works from any bchgames content.
• Reverse engineer, decompile, or disassemble any software underlying the bchgames platform.
• Use the bchgames brand name, logo, or trademarks for any commercial purpose without prior written consent.
• Frame or mirror any bchgames content on any other website or platform.

Any unauthorised use of bchgames intellectual property may give rise to a claim for damages and may constitute a criminal offence.

To the maximum extent permitted by applicable law, bchgames shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use of — or inability to use — the bchgames platform or any of its services.

Without limiting the foregoing, bchgames specifically excludes liability for:

• Loss of funds or winnings arising from platform outages, technical failures, internet connectivity issues, or force majeure events.
• Errors in odds, game results, or bet settlement that are subsequently corrected in accordance with these Terms.
• Unauthorised access to your account resulting from your failure to maintain the security of your login credentials.
• Any decisions you make based on information, statistics, or tips provided on the bchgames platform.
• Losses arising from your breach of these Terms.

The bchgames platform is provided on an "as is" and "as available" basis. We do not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components. bchgames makes no representations or warranties, express or implied, regarding the suitability of the platform for any particular purpose.

bchgames collects, processes, and stores personal data in accordance with its Privacy Policy. By registering on bchgames, you consent to the collection and use of your personal data as described in that Policy. Our Privacy Policy forms part of these Terms and should be read in full before registering.

In summary, bchgames collects personal data for the purposes of account management, identity verification, fraud prevention, regulatory compliance, and the improvement of platform services. We do not sell your personal data to third-party advertisers. Data is shared only with regulated third-party service providers where necessary to operate the platform (e.g., payment processors, KYC verification services) and with relevant authorities where required by law.

You have the right to request access to, correction of, or deletion of your personal data held by bchgames, subject to our legal obligations (including AML/KYC record-keeping requirements). To exercise these rights, please contact us at the details provided in Section 14 of these Terms.

For full details of how bchgames handles your data, please review our Privacy Policy.

bchgames reserves the right to amend, update, or replace these Terms at any time. We will notify registered players of any material changes via email or through a prominent notice on the bchgames website. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated Terms.

We encourage all players to review these Terms periodically to ensure they remain familiar with the current version. The date of the most recent update is displayed at the top of this page. If you do not agree with any amended Terms, you must cease using the bchgames platform and may request closure of your account.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which bchgames holds its international gaming license. Any disputes arising from or in connection with these Terms or your use of the bchgames platform shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

Dispute resolution process: In the first instance, all disputes should be raised with the bchgames customer support team, who will endeavour to resolve the matter promptly and fairly. If a dispute cannot be resolved through internal support channels, the matter may be referred to the relevant regulatory authority overseeing bchgames's gaming license for independent adjudication.

bchgames will maintain records of all bets, transactions, and account activity for a minimum of five years. These records will be considered the definitive account of events in any dispute resolution process.

If you have any questions about these Terms & Conditions, require clarification on any provision, or need to raise a complaint, please contact the bchgames support team through the following channel:

For responsible gaming support, self-exclusion requests, or account closure, please visit our Responsible Gaming page or contact support directly. For account and payment queries, please have your registered account details ready when contacting us.